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Returns & Refunds

We want you, our loyal customer, to be satisfied with your purchase. Therefore, we provide the following return policy and procedure: If, for any reason, you decide not to keep the loose diamond/jewelry, we will accept it back in its original condition, no questions asked, no restocking fee, for a refund or an exchange within 30 days of purchase (date on receipt). Please note that this only applies to diamonds and jewelry found on our website and not to custom jewelry or special orders.

Return Instructions:

1. Prior to returning, please call us at 888-348-2379 to obtain the return address and return authorization code.

2. Secure all merchandise, original invoice, and accompanying materials (diamond certificates) in a cardboard box that can be purchased at your local post office or mailing center.

3. The following 3 tasks are required for returns:
a. The package must be shipped via US Postal Service Registered Mail.
b. The package must be insured for the full value of the diamond/jewelry.
c. You must request a return receipt.

4. Once the package has been received and the contents inspected, a refund will be issued.

Returns are simple, but are subject to certain rules:

• Packages without a return authorization number will not be accepted for refund.
   
• The item MUST be received at Victoria's Diamonds WITHIN thirty (30) days from the date the shipment was delivered the order from VictoriasDiamonds.com. Any items received after this thirty (30) day period will not be accepted for refund.
   
• Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund.

Exchanges

If you prefer, you may exchange your original items for another selection, provided they are returned within 30 days of the original date of sale. You just have to pay the difference if exchanging for a higher price or we'll credit you if it's less.